Terms & Conditions

Terms and Conditions

Returns
Where a product is within 14 days of the purchaser receiving the item/s and a refund is requested, Industrialize will not refund the original product purchase price, but we will endeavor to replace or repair the item purchased. Please note that delivery charges and cost to return the product/s are not refunded to the customer. Once a product has been shipped, even if it has not yet arrived at its intended destination, shipping costs are not refunded to the customer. All order cancellations will receive a full refund provided the product has not been shipped. In the event that shipping is free, the shipping costs incurred to deliver the order to the customer will be deducted from the from the final refund. Upon receipt of the returned goods, we will inspect your product and contact you within 2 working days to discuss repair or replacement. Please email: tristan@industrialize.com.au to initiate a product return. Returns for repair and exchanges are considered void 60 days from the purchase date if the product/s remain uncollected or the customer delays the delivery date, where a product is in stock and/or available for pick up or delivery. Please Note: Most of Industrialize industrial range is manufactured to show signs of wear & tear, bumps, bruises and marks. The products really wouldn’t be the same without them. Look carefully at the photographs. These imperfections provide vintage charm and is what keeps customers coming back to Industrialize. Slight imperfections in hand made furniture should be embraced and display a unique fingerprint on your product which will ultimately last longer and provide honorable service for many years to come.
Defects
On the rare occasion that an item is found to be faulty or defective upon receipt, Industrialize will provide a replacement product free of charge. Where a replacement product cannot be provided, the product will be repaired free of charge to the customer. If the product is in a state of un-repair, the customer will receive a full refund. Damaged goods must be notified to Industrialize within 7 days of receiving your goods and Industrialize may require the customer to provide proof of damage. Once notified of a defective product we will be in contact to organise the courier to collect the product on a day that is mutually convenient and agreed. Customers bare the responsibility of any futile charges that arise (where the pick up is booked but the consignment is not available for collection at the agreed time period). All returned goods must be in their original packaging with all accessories, and be in original condition.
Shipping
Industrialize uses professional courier services to deliver your product/s to your door. On some occasions, smaller products may be sent using Australia Post. Someone must be present to sign for the goods. Tracking numbers will be automatically emailed to customers once the product/s have been shipped. If you require express postage, or have any shipping related questions, please contact tristan@industrialize.com.au All items are shipped within 1-2 business days from the date of purchase. Estimated delivery time frames vary depending on your location. Unless item is not in stock, this will be specified upon order and details of lead times will be supplied prior to commitment to purchase.
Typically delivery time-frames:
 
* Melbourne 1-3 Days
* Sydney, Adelaide, Canberra 1-4 Days
* Brisbane, Gold Coast 2-5 Days
* Perth 3-7 Days
 

Customers should allow up to 10 business days for all other areas. Due to the extreme size and nature of a minority of our products, customers may be requested on the product page to email Industrialize to confirm freight costs. This will be clearly outlined in the product listing. Failure to comply with this request entitles Industrialize to amend shipping costs after the purchase has been completed. Customers will be offered a refund if the freight price is subsequently increased. The size, weight and fragile nature of certain products may subsequently have postage restrictions based on your delivery postcode.

If Industrialize is unable to deliver a product to your desired address, a full refund will be provided. We will endeavor to explore all possible postage options to meet our customers demands. Shipping costs are inclusive of insurance, covering loss, theft or damage to the goods in transit. Customer must be present to sign for the goods at their nominated address. At the customers discretion and authorisation, goods can be left unattended at the nominated address without the need for a signature.

Customers who authorise an ‘authority to leave’ request, void their transit insurance and Industrialize or the courier cannot be held liable for loss, theft or damage to the product.

Warranty

Industrialize offers a 12 month warranty to be free from defects in materials and workmanship in accordance with Australian consumer law. Customers may be required to provide evidence(such as photos) to substantiate their warranty claim. Upon approved, Industrialize will replace or repair the defect, at its discretion. Normal wear & tear, damage arising from abnormal use or abuse, products which have not been maintained, or have been modified and any indirect or consequential loss is not covered by the warranty. Unless otherwise specified, all products are intended for indoor use only. Products which have been used in an outdoor capacity, and are exposed to outdoor elements, whether undercover or covered will not be covered by the warranty. The warranty period commences on the date the item is delivered by the courier, or the purchase date when customers elect to pick up or purchase directly from the showroom. Customers are required to provided proof of purchase when lodging a warranty claim. All Warranty claims should be emailed to: tristan@industrialize.com.au

Privacy Policy

Industrialize is committed to ensuring that your personal details and secure information is managed with the utmost care and professionalism.Industrialize will not misuse, sell, or provide your details to any third parties.

What information do we collect?

We collect information from you when you register on our site, place an order or subscribe to our newsletter.When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:; To process transactions

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

; To send periodic emails

The email address you provide, may be used to send you information and updates pertaining to your order, in addition If you elect to subscribe to our newsletter via our homepage, checkout process or manual request you may receive occasional emails comprising of company news, updates, special offers etc.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database. After a transaction, your private information (credit cards, financials, etc.) will not be stored on our servers.
Do we use cookies?
Our website does not track any personal or sensitive information. As common across most websites, Holy Funk may collect non identifying information such as visits, demographics and page views. This information is collected solely for internal use and is general in nature.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. We may release your information when we believe release is appropriate to comply with the law.
Your Consent
By using our site, you consent to our websites privacy policy.

Picking Up Your Product

Industrialize offers a free pick up service from our warehouse. Once you have made a purchase you will be emailed and notified when your product will be ready for collection.  Complete pick-up details will be provided upon purchase.

Pricing

All prices displayed or quoted by Industrialize are in Australian Dollars and do not include GST. Prices are subject to change without notice. Prices are fixed at the time of sale. In the case of pre-orders, the product/s will be reserved to the customer at the point of sale for the agreed amount. Subsequent fluctuations in price after the point of sale will not be retroactively applied to your order. Customers are excluded from using the 14 day money back guarantee to re-purchase the same product at a reduced price. Industrialize reserves the right to exclude a sale.

International Orders

Unfortunately at this time, Industrialize does not ship products overseas. If you are outside Australia and your heart is set on an item, please email Tristan@industruialize.com.au and we will do our best to accommodate you.

Copyright

All images, descriptions and material found on industrialize.com.au are copyright to Industrialize. Permission must be obtained to use, reproduce, edit or manipulate images, descriptions, material or any intellectual property.

Industrialize reserves the rights to make changes to these terms and conditions without notice. If you have any feedback, comments or questions in regards to the above terms and conditions please email: tristan@industrialize.com.au

 

 

  • Add: unit 1/11 Saggart Field Rd st andrews NSW
  • Ph: 0426 955 402
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